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When the Client Complains About One of Your Employees, Here’s What You Say

Oftentimes the customer will put on the brakes.




When a customer is being nit-picky or complaining about a staff member, instead of asking “Can you give me an example?” I specifically say “As evidence by what?” This is a stronger statement that makes them think of the complaint as evidence. Often, they recant what they have said.



Let’s Talk About It

Creating a More Diverse and Inclusive Screen Printing Industry

LET’S TALK About It: Part 3 discusses how four screen printers have employed people with disabilities, why you should consider doing the same, the resources that are available, and more. Watch the live webinar, held August 16, moderated by Adrienne Palmer, editor-in-chief, Screen Printing magazine, with panelists Ali Banholzer, Amber Massey, Ryan Moor, and Jed Seifert. The multi-part series is hosted exclusively by ROQ.US and U.N.I.T.E Together. Let’s Talk About It: Part 1 focused on Black, female screen printers and can be watched here; Part 2 focused on the LGBTQ+ community and can be watched here.

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