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When the Client Complains About One of Your Employees, Here’s What You Say

Oftentimes the customer will put on the brakes.
mm

Published

5 years ago

on

When a customer is being nit-picky or complaining about a staff member, instead of asking “Can you give me an example?” I specifically say “As evidence by what?” This is a stronger statement that makes them think of the complaint as evidence. Often, they recant what they have said.

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