Press Releases

Canon USA Earns Center of Excellence Certification by BenchmarkPortal

Published

9 years ago

January 27, 2015

Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce that for the sixth consecutive year it has earned the Center of Excellence certification by BenchmarkPortal, placing its customer support center in the top 10 percent for efficiency and effectiveness in the technical support category. The Center of Excellence is a prestigious recognition based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.

“When I visited the Canon center six years ago, I was very impressed with the matching of deep product knowledge with contact center best practices,” said Bruce Belfiore, CEO of BenchmarkPortal. “Maintaining high levels of excellence in the center over a period of years is a wonderful testimony to the contact center management team, the frontline agents – as well as senior managers, who support and encourage this excellence. Canon call center professionals have shown exceptional dedication and results, for which I commend them.”

BenchmarkPortal awards the “Center of Excellence” designation to customer service call centers that rank in the top 10 percent of the call centers surveyed by industry segment. Companies are audited and validated by researchers from BenchmarkPortal against a balanced scorecard of metrics for efficiency and effectiveness. This balanced scorecard includes key performance indicators, employee satisfaction ratings, and cost-related and quality-related evaluations.

“Canon U.S.A., Inc. is committed to 100 percent U.S.-based customer service and support and we are honored to be consistently recognized for our efforts by BenchmarkPortal,” said Leroy Farrell, vice president and general manager, Engineering Services and Solutions Division, Canon U.S.A., Inc. “This award is a testament to our Technical Support team’s continued commitment to providing the highest level of customer service and an exceptional customer experience.”

The Technical Support Center provides advanced support services to the Company’s vast network of direct and non-direct sales channels covering a wide range of products and solutions, including the Company’s full array of software as well as hardware offerings including imageRUNNER ADVANCE, imageCLASS, imagePROGRAF, VarioPrint, imagePRESS and imageFORMULA product lines.

For more information about Canon’s Technical Support Center, visit www.support.cusa.canon.com.

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Creating a More Diverse and Inclusive Screen Printing Industry

LET’S TALK About It: Part 3 discusses how four screen printers have employed people with disabilities, why you should consider doing the same, the resources that are available, and more. Watch the live webinar, held August 16, moderated by Adrienne Palmer, editor-in-chief, Screen Printing magazine, with panelists Ali Banholzer, Amber Massey, Ryan Moor, and Jed Seifert. The multi-part series is hosted exclusively by ROQ.US and U.N.I.T.E Together. Let’s Talk About It: Part 1 focused on Black, female screen printers and can be watched here; Part 2 focused on the LGBTQ+ community and can be watched here.