Press Releases

PIA Launches Customer Service Professional Certification Program

Published

6 years ago

February 21, 2018

Printing Industries of America has launched a new Customer Service Professional Certification (CSP) program to train and validate the expertise of customer service representatives in a production print environment. The CSP Certification program will provide vital skills in the areas of professionalism, communication, management of internal and external customers, and job production situations to deliver an outstanding customer service experience.

"Customer service representatives (CSRs) play a vital role in print companies," said Joe Marin, vice president of Education and Training at Printing Industries of America. "Great customer service can turn first-time customers into repeat customers and repeat customers into loyal customers. Having a Certified team shows that your company holds its staff to the highest professional standards and will put the needs of its customers first."

The cost for the Customer Service Professional Certification (CSP) program is $295 for members and $495 for non-members. Purchasing the Online Course Bundle provides one year of access to the Customer Service Professional eLearning courses and one attempt to pass the certification exam. The course bundle includes:

• Roles and Qualities for Customer Service Success
• Customer Service in the Printing Industry
• Print Manufacturing Concepts
• Common Digital File Problems and Solutions
• Communicating Color with the Client
• Dealing with Dissatisfied Clients: Internal and External
• Professional Communication

For more information about the Customer Service Professional Certification (CSP) program, visit www.printing.org/csp.

Let’s Talk About It

Creating a More Diverse and Inclusive Screen Printing Industry

LET’S TALK About It: Part 3 discusses how four screen printers have employed people with disabilities, why you should consider doing the same, the resources that are available, and more. Watch the live webinar, held August 16, moderated by Adrienne Palmer, editor-in-chief, Screen Printing magazine, with panelists Ali Banholzer, Amber Massey, Ryan Moor, and Jed Seifert. The multi-part series is hosted exclusively by ROQ.US and U.N.I.T.E Together. Let’s Talk About It: Part 1 focused on Black, female screen printers and can be watched here; Part 2 focused on the LGBTQ+ community and can be watched here.